Privacy Policy

Spotlesssolutionz Privacy Policy

Privacy Policy for Spotlesssolutionz

Effective Date: 25/06/2026

At SpotlessSolutionz (“we,” “us,” or “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, use our services, or interact with us.

This policy is designed to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

   Information We Collect

To provide our cleaning and ironing services, we need to collect certain personal information. We may collect and process the following data:

  • Identity & Contact Data: Name, email address, phone number, and billing/service address.
  • Service Data: Details about your property, access instructions (e.g., gate codes, key locations), and specific cleaning requirements or preferences.
  • Financial Data: Payment card details and billing information (processed securely through our third-party payment providers; we do not store full card details on our servers).
  • Technical & Usage Data: IP address, browser type, operating system, and information about how you use our website (collected via cookies).


    How We Use Your Information

We use your personal data for the following purposes:

  • To register you as a new customer and manage your account.
  • To provide and schedule our cleaning, deep cleaning, or ironing services.
  • To process payments and handle billing.
  • To communicate with you regarding appointments, schedule changes, or customer support inquiries.
  • To improve our website and service offerings.

    Our Lawful Basis for Processing

Under UK data protection law, we must have a “lawful basis” to process your data. We rely on the following bases:

  • Contractual Necessity: To perform the cleaning services contract we have entered into with you.
  • Legitimate Interests: To manage our business, improve our services, and keep our records updated, provided it does not override your privacy rights.
  • Consent: When you explicitly opt-in to receive marketing communications from us (you can withdraw this at any time).
  • Legal Obligation: To comply with tax, legal, or regulatory requirements.

    Sharing Your Data

We do not sell your personal data. We may share your information with trusted third parties only when necessary to run our business, including:

  • Service Providers: Software platforms used for booking, scheduling, and invoicing.
  • Payment Processors: Secure gateways used to process your payments (e.g., Stripe, PayPal).
  • Legal Authorities: If required by law or to protect our legal rights.

    Data Security & Retention

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorized way.

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

     Your Data Protection Rights

Under the UK GDPR, you have several rights regarding your personal data:

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
  • Right to Erasure (“Right to be Forgotten”): You can request that we delete your personal data under certain conditions.
  • Right to Restrict Processing: You can ask us to suspend the processing of your data.
  • Right to Data Portability: You can request your data be transferred to you or a third party.
  • Right to Object: You can object to us processing your data for direct marketing or based on legitimate interests.

To exercise any of these rights, please contact us using the details below.

      Cookies

Our website uses cookies to distinguish you from other users, providing you with a better experience and helping us improve our site. You can set your browser to refuse all or some browser cookies, but this may affect how parts of our website function.

     Contact Us & Complaints

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.